FAQs

What is UA Books?

Quite simply, UA Books is a publishing house with online bookstore facilities. The company has been launched with the primary purpose of reviving children literature in Pakistan, contributing towards our children’s increased knowledge, maturity and exposure. Our online bookstore helps readers in Pakistan and worldwide to order and receive books at their doorstep with highly affordable prices and above standard quality. To know more about what we do, see here.

Do you hire writers or can anyone write for you as a freelancer?

Though we actively hire writers for our ongoing projects like eLibrary, you do not have to be a member of our team to write for us. We highly encourage talented writers from everywhere to contribute to children’s literature. If we like a story, the writer is offered an Author Contract, where creative details and royalties are discussed. To know more about writing for us, please click here.

How can I submit my story to you?

Depending on whether you have written for children or adults, you can send us your drafts and proposals at editor@ua-books.org and kids.writing@ua-books.org.

What kinds of books are available at your store?

We have a huge collection of Urdu and English books and magazines, including Urdu and English fiction, children books for up to primary classes, Islamic books and Cook books. At all times we are in a continuous process of adding even more books to our collection. If you browse through our categories and can’t find a book you’re looking for, we’d be more than happy to arrange it for you. Just let us know here

How can I place my order?

Placing an order with UA Books is very quick and easy. All you have to do is click on the ‘buy’ button next to any book you want to buy. That book will be automatically added to your cart, and your account will be created. When you are done shopping, just review your order at the Review Orders page. Here you can remove any item from your cart that you no longer want to buy, or maybe buy at a later date. Confirm your order, and proceed to pay.

You can also order books via our Facebook page (hyperlink ‘page’ with our Facebook page link) or by emailing us at orders@ua-books.org.

How can I pay for my order?

We offer a range of easy and convenient payment options. Shopping through our website, you can either pay by your credit card (we need a list of credit cards that we’ll accept), or choose another payment option as per your convenience. Customers from Pakistan have the choice to pay via Easy Paisa, UBL Omni, Online Banking, Demand Draft, Money Order and Cash on Delivery. Our overseas clients can choose to pay via PayPal, Western Union, MoneyGram, and Xpress Money. For details, click here

In which countries do you deliver?

We are here to satisfy book addicts from all around the globe. No matter which country or town you live in, just pick any book from our collection you like, and it’ll be delivered at your doorstep.

What are the delivery charges?

We offer free shipment on all prepaid orders of 500 PKR and above, all across Pakistan. Customers opting for Cash on Delivery payment method need to pay transaction service charges charged by the courier companies. Please note that these are not shipment charges, as UA Books offers bears all shipment costs itself.

Overseas shipment charges details are as follows:

  • For Middle East and Subcontinent: US$12 for first KG, and US$8 per KG on additional weight.
  • For Rest of the World: US$15 for first KG, and US$12 per KG on additional weight.
  • For Bulk orders through Pakistan Post’s Airmail Service to Middle East, Sub Continent, and Far East: US$10 for first KG, and US$7 per KG on additional weight.
  • For Bulk orders through Pakistan Post’s Airmail Service to USA, Europe, Africa and Australia: US$15 for first KG, and US$7.5 per KG on additional weight.

To know more, please click here (‘here’ will be hyperlinked with ‘delivery’ page).

I live in UK.  Can I pay in my local currency or do you only accept payment in US Dollars or Pakistani Rupee?

You can pay in your local currency. All the books on our site are uploaded with prices in major currencies. If you can’t find your currency there, please let us know and price details will be shared with you.

What is the advantage of ordering books through this page or via website?

In addition to getting it delivered as soon it as it hits the market, customers ordering via website can also get to enjoy our exclusive discount offers from time to time. These special discounts are given on bulk purchases, bestsellers, new arrivals and on many more deals. Don’t miss out on these special offers; do visit us regularly!

How long do you take to deliver the books?

Subject to availability of books in our stock, orders are delivered to customers within 1-3 business days in case of advance payment methods. For COD/VPP orders, the delivery process may take up to 3-7 business days. Overseas Orders are usually delivered to customers within 2 weeks for Middle East, Sub-Continent and USA. Shipment to rest of the world may take up to 3-4 weeks.

Can I read your books online from the website?

Currently, we are not able to offer e-book services to our customers. However, it is in the pipeline and pretty soon a large number of books available with us will also be available in e-books form for you to buy and enjoy.

What are gift vouchers? How can I redeem a gift voucher?

Gift vouchers are prepaid vouchers of certain denominations. Customers can buy these as present to their loved ones, or these can be issued to customers in certain conditions. For example:

  • As a refund for a paid transaction.
  • Promotional giveaway during our marketing campaigns.

Customers who possess these vouchers can buy books from our online store of a certain price limit without making additional payments. For example, if you have a Rs. 1000 gift voucher, books which collectively cost Rs. 1000, will be completely free for you. If you want to buy more books where the price exceeds the amount of the gift voucher, you’ll only need to pay the additional amount.

I want to order 4 or 5 different books and I will pay on delivery. Do I have to pay VPP Service charges for every book?

VPP service charges depend upon the weight of the books. If your ordered books are up to 2 KGs, postal/courier companies would charge Rs. 75 for the transaction. For each additional KG, you will be charged Rs. 75/KG.

I went to Easy Paisa/UBL Omni shop and the shopkeeper took additional amount. Will that amount be deposited to you?

Those are transaction charges charged by the concerned companies and have nothing to do with us. UA Books only charges books price which are clearly stated in the order confirmation.

I want to transfer amount directly in your account do you have Swift Code, IBAN?

Yes, we do. Please note down our swift code and IBAN.

Swift Code: MEZNPKKA

IBAN: PK18MEZN0006020101083684

Do you give any Tracking/Consignment number to the customers who are residing abroad?

We use Pakistan Post for our international orders shipment. Currently, Pakistan Post does not offer online tracking of orders; therefore we are unable to offer such tracking services to customers residing abroad. However, since all mail is registered, we can always glean information of any order’s current shipment status, through manual tracking.

I want to get subscription for you E-Library. What is the procedure?

We are currently working on our eLibrary. Details of subscription and registration will be shared with customers as soon as the service is launched.