Terms & Conditions

Terms and Conditions

Welcome to UA Books. These terms and conditions entail our complete course of action standards. Please go through the document carefully to get yourself acquainted with our procedure guidelines.

Domestic customers:

  • Once you confirm your order, it is presumed that you have read and agree to the terms and conditions stated in this document. Therefore, it is strongly recommended that you go through this document prior to confirming any order.
  • All prepaid orders are processed only after receiving full payment.
  • In case of COD orders, new customers will be contacted for address verification before processing any order. In case of failed verification, no orders will be processed.
  • To receive your COD orders successfully, please be present at your address with full payable amount. In case you are absent from the premises when our rider visits you, please inform us of the same immediately through our Facebook page or contact number.
  • Failure to do that will be considered No-Call, No-Show and the customer will be declared defaulter, and will not be entertained for COD in the future.
  • Any exception to this rule will first need to pay outstanding shipment charges before next order is processed.
  • Extreme care is taken to make sure that all prices are accurate at the time of publishing/customer interaction. However, in case any uncertain market element induces a price change, we are left with no option than to ask our customers a different price than the previously shared one.
  • In case of price increase, our customers can use any of the varied payment options to pay the difference in the price. In case of price reductions, the difference is adjusted in the next order the customer places with us.
  • A book will be considered damaged only if an error renders it incomplete to read. To return a damaged copy, send it to us within a week of receiving the book making sure it is not damaged further. Decision to replace the book will solely be upon UA Books’ discretion.
  • Subject to availability of books in our stock, orders are delivered to customers within 1-3 business days in case of prepaid orders. For COD/VPP orders, the delivery process may take up to 3-7 business days, subject to book(s) availability in our stock.
  • All investigation into delayed shipments will be carried out after the delivery TAT (Turn Around Time) is over.
  • All orders confirmed after 5 p.m. will be processed the next business day.
  • If any book in your order is out of stock, you will be informed before your order is sent to you.

Overseas customers:

  • Once you confirm your order, it is presumed that you have read and agree to the terms and conditions stated in this document. Therefore, it is strongly recommended that you go through this document prior to confirming any order.
  • All orders are processed only after receiving full payment in advance.
  • Please be careful while entering bank account or similar information at the time of making payments to avoid any error or mistake which may result in an unsuccessful transaction. UA Books will not be responsible if any such mistake results in amount not being transferred to us. We will process the order only after receiving the full amount.
  • Extreme care is taken to make sure that all prices are accurate at the time of publishing/customer interaction. However, in case any uncertain market element induces a price change, we are left with no option than to ask our customers a different price than the previously shared one.
  • In case of price increase, our customers can use any of the varied payment options to pay the difference in the price. In case of price reductions, the difference is adjusted in the next order the customer places with us.
  • A book will be considered damaged only if an error renders it incomplete to read. To return a damaged copy, click a picture of the damage and send it to us within a week of receiving the book. Decision to replace the book will solely be upon UA Books’ discretion.
  • Subject to availability of the required books in our stock, orders are delivered to customers within 2 weeks for Middle East and Sub-Continent. Shipment for rest of the world takes 2-3 weeks.
  • All investigation into delayed shipments will be carried out after the delivery TAT (Turn Around Time) is over.
  • Pakistan Post, the shipment service we use for international orders, does not offer online tracking for orders. However, since all mail is registered, it can be tracked manually in case of any loss.